Refund Policy

1. Overview

AIsentrix, operated by Hostelastic Technologies LLP, is a pay-as-you-go platform. There are no subscriptions. You purchase credit packs and spend them only when you use the service. Because credits provide immediate access to digital AI services, all purchases are generally non-refundable.

2. When refunds are available

We will consider a refund request made within 14 days of purchase if any of the following apply:

• You were charged more than once for the same transaction.
• A verified technical fault on our side prevented you from accessing credits you purchased, and our support team was unable to resolve it within a reasonable timeframe.
• The charge was made in error (e.g. an incorrect amount was billed).

All refund requests are reviewed individually. We reserve the right to request supporting information before approving a refund.

3. When refunds are not available

Refunds will generally not be granted for:

• Change of mind after purchase.
• Credits that have already been spent on AI queries.
• Unused credits when an account is voluntarily closed.
• Accounts terminated for violating our Terms of Service.
• Dissatisfaction with AI-generated output quality (which is determined by upstream providers).

4. Consumer rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection law. If you are located in the EU, UK, or another jurisdiction that grants mandatory withdrawal or refund rights, you may exercise those rights as required by law, subject to any applicable exemption for digital content that has already been accessed.

5. How to request a refund

Email support@aisentrix.app with the subject line “Refund Request” and include:

• The email address registered to your AIsentrix account
• The transaction or order ID (visible in your dashboard under Billing)
• A brief description of the reason for your request

We aim to respond within 3 business days. Approved refunds are processed back to your original payment method and may take 5–10 business days to appear depending on your bank.

6. Payment processing

Payments are processed by our authorised payment provider. We do not store your card or banking details. Refund transactions are initiated by us and are subject to the payment provider's processing timelines.

7. Contact

Hostelastic Technologies LLP
AIsentrix Platform
support@aisentrix.app